FAQS
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
General Questions
1. Are the cars brand new?
Yes. All vehicles sold through Carros de China are brand new, sourced directly from certified Chinese manufacturers and authorized exporters. Each car comes with a complete factory inspection and full manufacturer warranty.
2. How is the warranty handled internationally?
Every vehicle includes the same official manufacturer warranty as those sold locally. Warranty claims can be processed either through our authorized service partners or directly with the manufacturer, depending on your country.
3. Why are your prices lower than local dealerships?
Because we remove unnecessary middlemen and showroom expenses. You buy directly from the source — the same factories that supply local dealerships — saving up to 20% or more without compromising quality or service.
4. Can I order both electric and gas vehicles?
Absolutely. We offer a full range of vehicles including gas, hybrid, and pure electric (EV) models from leading Chinese brands such as BYD, Geely, Changan, and more.
5. How is shipping and delivery arranged?
Once your order is confirmed, your vehicle is shipped securely from China to your port of destination. Our logistics team handles export paperwork, customs clearance assistance, and ensures smooth door-to-door delivery where available.
6. Do I need to pay import taxes or customs duties?
Import taxes, duties, and registration fees vary by country. Our team provides estimated cost breakdowns in advance and assists with the necessary documentation for local compliance.
7. Can I test drive before purchasing?
Since vehicles are shipped directly from China, we do not offer physical test drives. However, we provide detailed specifications, photos, videos, and verified factory certifications to help you make an informed decision.